Q: We have a very sensitive engineer who is key to our startup. My partner and I have to be very careful how we phrase anything regarding his work. I’m not even talking about constructive criticism; it may just be something said in passing. We try very hard not to say anything that may be misconstrued, but you just never know what is going to be misinterpreted. How do you suggest dealing with this employee?
For many, fear of feedback (including compliments) is a problem. The most common reason for someone to be this sensitive is that in their past they were severely and frequently criticized, so even the mildest suggestion is painful. They may express this fear of feedback in several self-sabotaging ways: denial, procrastination, rigidity, avoidance, jealousy, brooding etc. It’s extremely self-limiting burden to bear, personally and professionally. Any slight suggestion is interpreted as failure or rejection. An extreme fear of feedback is a condition called Rejection Sensitive Dysphoria (RSD) and improved only with medication.
Your employee’s sensitivity to feedback may require some outside coaching or some clinical help, but here are things you can do:
1) Increase trust. Schedule a short coffee break with him a couple times a week to talk about his interests or how the startup is moving along. Point out general areas of improvement that are needed within your startup (marketing, beta testing, quality control etc.) and share the remedial steps that others had to take.
2) Get his perspective on ways to make the company better, and how to implement those improvements. Let him know you appreciate the perspective sharing. This is a good way to model how positively feedback can be received and put to work.
3) Gradually, I would point out a change that he needs to make in order to make the company better and possibly to incentivize him. Use numbers and benchmarks. Avoid making any direct attacks on his performance; keep it more “big picture.” Break it down the change into do-able steps with opportunities for regular updates.
4) Verbally reinforce any progress made toward change.
If that fails, coaching is a good next step. As a coach, I would help him identify the emotion behind his reaction, and help him re-frame the criticism to loosen the grip of the negative association. Next, I would help him approach the needed change by breaking down the task to small, satisfying and manageable chunks. In my experience, this results in decreasing the fear of feedback, and in most cases, creating a healthier attitude around feedback.
If the fear of feedback prevents you from advancing in your career and in your relationships, let’s have a talk. Contact me at [email protected]