The Audio Book of The Zen of Listening is Now Available.
Listen to The Zen of Listening trailer.
Mindless listening or no listening at all, in large part, is responsible for the national tragedies that surround us: the high rate of divorce, intolerance, schoolyard and workplace violence and substance abuse. From an economic perspective, poor listening is responsible for billions of dollars of lost revenue due to inefficient teamwork, high turnover, and customer dissatisfaction. And, if the overloaded health care system hasn’t done enough to weaken the physician-patient relationship, add a poor bedside manner to the mix and you have a costly prescription for malpractice.